I lost 500,000 naira in one month because I didn't know this secret. Let me tell you what happened.
I lost 500,000 naira in one month because I didn't know this secret. Let me tell you what happened.
Last year, I was selling phones in Alaba Market. I thought I was smart because I was selling cheaper than everyone else. iPhone 13 for 450k when others were selling for 550k. I was so proud of myself, thinking customers would rush my shop.
Bros, for three weeks, I was sitting there like statue. People would come, check my phones, ask questions, then go to the next shop and buy the same phone for 100k more. I was confused. Am I cursed or what?
I lost so much money that my girlfriend almost left me. She said I was not serious with my life. My landlord was threatening me. I was borrowing money to eat.
Then one day, I decided to follow one customer who left my shop. You know what I saw? The guy went to buy the exact same phone from my neighbor for 550k. Same phone, same everything. I was so angry I wanted to fight the customer.
But something made me stay and observe. And what I saw changed my life forever.
See, my neighbor had arranged his shop like he was selling to Davido. Beautiful glass cases, LED lights everywhere, cold AC blasting. His phones were sitting in those fancy foam cases like they were diamonds. The guy was wearing nice shirt and tie, talking to customers like he was selling Bugatti.
Me? My phones were just lying on table under hot sun. I was wearing torn singlet and shouting "cheap price, cheap price" like agbero. My shop looked like mechanic workshop.
That day, I realized something that changed everything. Nigerians don't just buy products. We buy status. We buy the feeling that we are buying something special.
Think about it. When your friend shows you something he bought and the packaging is fine, you will ask "where you buy am?" But if the packaging is rough, you will think he bought fake product from Katangua.
After that day, I went and borrowed money to renovate my shop. I bought glass cases, installed small AC, bought nice shirts. I started talking to customers like they were buying from Slot or Jumia.
But the real magic was not just the look. I discovered five secrets that made customers start begging me to sell to them.
First secret - I made my shop look expensive even when I didn't have money. You see, when something looks expensive, our Nigerian brain automatically thinks it must be good quality. I packaged my phones like they were coming from Dubai.
I bought nice boxes, put foam inside, added small LED light in my display. When customers received their phone and the packaging was beautiful, they would snap it and post on WhatsApp status. Free marketing for me.
Second secret - I stopped being desperate. Before, I was begging people to buy like I needed the money for hospital bill. Now, I started telling customers "I only have 3 pieces left and I'm not sure when the next batch is coming from my supplier in Dubai."
Nigerian mentality is this - if something is hard to get, it must be precious. That's why we fight for limited edition jerseys or exclusive sneakers. I started using words like "while stock lasts" and "exclusive model". People started rushing to buy before others finish my stock.
Third secret - I created stories for every phone. I would tell customers "this phone was personally tested by Apple engineers in California for 6 months before they approved it for Nigeria market." Whether na true or not, people believed me because I said it with confidence.
Your product needs story that makes people feel special. Maybe it's imported from Germany. Maybe it's limited edition for Nigeria. Maybe only 50 pieces entered Lagos. Create that story and people will pay premium because they feel they are buying something exclusive.
Fourth secret - I stopped being the cheapest. I learned that when something is too cheap in Nigeria, we automatically think something is wrong with it. But when it's expensive, we assume it must be original and high quality.
I increased my prices to match my neighbors. When people saw that my phone cost 550k like others, they trusted me more. They thought "if this guy is confident to price it high, the phone must be good."
Fifth secret - I treated every customer like they were Wizkid. I would offer them cold water or soft drink while they were deciding. I had special customers that I would call personally when new models arrived. I made people feel important.
The experience you give customers is more important than the product. When someone buys from you and feels like big man, they will tell all their friends. They will even bring people to buy from you.
Within two months of applying these principles, I was making more money than all my neighbors. Customers were coming from other markets to buy from me. Some people were even making deposits for phones that had not arrived.
The truth is this - Nigerians don't buy products. We buy feelings. We buy status. We buy bragging rights. We buy the story we will tell our friends.
If you're selling anything in Nigeria, whether it's clothes, food, electronics, or services, remember this: package it like gold, create scarcity, tell compelling story, price with confidence, and treat customers like VIPs.
Your customers are not looking for cheapest option. They are looking for the option that will make them feel smart and special when they tell people about it.
I went from losing 500k to making 200k profit every month just by understanding this psychology. Start applying these principles today and watch your ordinary product become extraordinary in the eyes of Nigerian customers.
The money is there. Nigerians have money. We just need to make them feel good about spending it with us.